APG Europe strives for 100% customer satisfaction. We have put in place strict quality assurance policies and our quality procedures are straightforward. Meaning we always try to solve technical support requests about our products and services systematically.
Your technical support request (TSR) will be administrated in our TSR reporting system. Our quality department will review your TSR ticket within 1 business day. By then you are able to check the status of your TSR report 24/7 in your My APG Europe portal on our website. For that reason you need to log in to My APG with your account before you can submit your TSR online.
TSR management system
24/7 online access at your technical support registration, TSR status and summary
QA/QC implementation by a certified Quality manager
SAP® ERP integrated, comprehensive TSR management system
A service-oriented quality approach
Streamlined information for excellent customer support
Batch numbers track & traceability
For additional questions or should you require more information, we kindly ask you to contact Eric van Overbruggen, our Quality & Application Officer: telephone number +31 297 514 626 or email eon@apg-europe.eu